Your Inbound Contact solutions partner powered by Unified Communications.

MobiContact Features:

Call Queues
  • Web Portal Queues Configuration
  • Queue Routing, Agent Settings, Caller Settings, Recording
Agent Desktop View
  • Web And Desktop Apps That Allow Agent To Manage Queue That They Belong To
  • Accept Incoming Calls From Queues, Transfer Or Bridge Other Agents
  • Login Or Logout From One Or All Queues
  • Queue Configuration And Real Time Status Views
Queue Reports
  • Agent / Queue History Report
  • Agent Event Report
Queue Dashboard
  • Real Time Queue Dashboard
  • Historical View Of Queue
  • SMS