MobiContact
Your Inbound Contact solutions partner powered by Unified Communications.
MobiContact Features:
Call Queues
- Web Portal Queues Configuration
- Queue Routing, Agent Settings, Caller Settings, Recording
- Web And Desktop Apps That Allow Agent To Manage Queue That They Belong To
- Accept Incoming Calls From Queues, Transfer Or Bridge Other Agents
- Login Or Logout From One Or All Queues
- Queue Configuration And Real Time Status Views
- Agent / Queue History Report
- Agent Event Report
- Real Time Queue Dashboard
- Historical View Of Queue
- SMS
